Delivering medical services through technological innovation.
The 104 Advice helpline brings quality medical consultation to anyone with a phone across the state of Andhra Pradesh. As the number of Indians with cell phones booms, call-in health counseling is bringing scientific care to rural and undeveloped areas for the first time. Set up in 2007, the 104 Advice medical helpline run by the Health Management and Research Institute (HMRI) has already grown from 200 calls per day to an average of 50,000. Tech Mahindra is proud to provide the technical support for the world’s largest health contact centre.
104 Advice provides all callers with accurate medical information, advice, and counseling in three languages (Telugu, Hindi, and English) around the clock. Our triage system orders and diverts calls to the right personnel using the triage classification of critical, serious, or stable states. Trained counselors, doctors, paramedics, and PhDs are standing by to provide counseling services, maintain up-to-date medical content, and analyze the calls we receive.
Our proven state-of-the-art telecommunications equipment and technology enables us to track and analyze the calls we receive. In this way, we can track diseases across the state and identify broad patterns and epidemics. Our data help the government respond quickly and effectively to medical needs across Andhra Pradesh.
From day-to-day advice on hygiene to emergency counseling on snake bite treatment to psychological counseling to prescriptions by SMS, we are helping bring life-changing, and often life-saving, medical information to regions that have never had access before.