Business Process Outsourcing (BPO)
Tech Mahindra applies decades of experience in the unique IT needs of the telecom industry to our Business Services Group (BSG), which comprises BPO, Services and Consulting, delivers services across the entire customer value chain from Customer Acquisition to In-Life solutions to Retention services. By integrating our IT and BSG capabilities, we bring our clients solutions that are not only cost effective, but also innovative and comprehensive.
Our services focus on helping our clients streamline and improve their business processes. We begin by meticulously mapping our clients’ business processes in order to sift through efficiencies and inefficiencies, simplify and break down complex processes, and enable our experts to address individual aspects of each project. This detail-oriented approach ensures thorough solutions that are fully customized to each client’s needs.
Our BSG services span Telecom Customer Relationship Management Services, Managed Contracts Shared Services, Contract Management, Data Analytics, Human Resources, Enterprise Management, and Finance & Accounting Management. As we achieve better solutions in one area, we apply the learning to our other services as well so that our BSG offerings constantly strengthen and reinforce each other.