Mahindra Holidays & Resorts India
We are the leading company in holidays and leisure for the urban Indian family, with our sights firmly set on expanding overseas. Over the past decade, we’ve established ourselves as market leaders in the Indian family holiday business. Our strategy: customer centric practices that ensure service excellence, innovation, and employee pride. Over 160,000 member families return to us year after year for quality time with their loved ones.
Since 1996, we’ve been pouring our energy and expertise into rapidly expanding our bouquet of resorts through the brands Club Mahindra and Zest to bring you more variety. Our expansion into Homestays and Terra Camps in fascinating regions throughout India offers you a completely new set of experiences. Let our Club Mahindra Travel service take care of planning your entire vacation so you can simply relax and enjoy.
We’ve made significant investments in state-of-the-art IT systems to streamline our operations for smooth and efficient management of our growing member base in the Club Mahindra vacation ownership system. Our CRM system tracks important member information and preferences so that we can serve you better.
Each of our stunning 40 resorts fulfils your needs and expectations in all areas of operation, from housekeeping to food and beverage services to recreation facilities to holiday activities. Our affiliation with RCI, the largest timeshare body in the world, means that your membership also gives you discounted access to over 6,500 resorts across more than 100 countries.
Our nationwide network of 15 branch offices supported by 6 sales offices, and 91 franchisees makes us accessible to customers throughout the country. We’re also opening up new channels with our group of Direct Sales Associates spread across the country. Our dedicated, well-trained team of holiday consultations at the Member Relations Centre in Chennai can be reached from a local call number seven days a week.
Our commitment to our guests’ experience has won us several accolades and recognitions. Mahindra Holidays was recognized as a Business Superbrand in 2008, and its brand Club Mahindra became a consumer validated Superbrand in 2009. Seven of our resorts have won the RCI Gold Crown Award, and we received the Avaya Global Connect Customer Responsiveness Award in 2008. In 2010, we became the first vacation company in the world to receive COPC-2000® CSP Global Standard certification for our Member Relations Center. And in 2012, we were voted Product of the Year [Leisure & Hospitality], by a Nielsen consumer survey in product innovation.