annual-report-FY2020

223 MAHINDRA & MAHINDRA LTD. INTEGRATED ANNUAL REPORT 2019-20 MANA is therefore considering its options with respect to a further review and appeal of the ITC Determination both during the Presidential review phase of the ITC decision and at the Federal Circuit Court of Appeals. The vehicle that was subject of the action was produced in 2018 and 2019 and is no longer in production. The ROXOR design was refreshed for the 2020 model year and further design changes are in the works as part of the normal design cycle. MANA remains committed to the ROXOR brand, its employees, and its dealers. 4. Did your company carry out any consumer survey/ consumer satisfaction trends? Yes, through • James David Power Syndicate Study - Applicable for Personal Model) • CaPS (Customer as Promoter Score) Study (Done by Central Team at Corporate Office Worli) - Applicable for Personal & Commercial Model) • Brand Track Study