MAHINDRA & MAHINDRA LTD. | Integrated Annual Report 2021-22

166 COMPANY OVERVIEW BOARD’S REPORT MANAGEMENT DISCUSSION AND ANALYSIS CORPORATE GOVERNANCE BUSINESS RESPONSIBILITY REPORT STANDALONE ACCOUNTS CONSOLIDATED ACCOUNTS STAKEHOLDERS RELATIONSHIP COMMITTEE REPORT FOR THE YEAR ENDED 31 ST MARCH, 2022 Activities of the Committee during the year Frequency Reviewed compliances related to Share Transfer Agent activities of KFin Technologies Limited and Investor Related Compliances P Approved issuance of new share certificate for transfer of shares to Investor Education and Protection Fund (IEPF), approved transfer of shares to IEPF and related matters A Reviewed measures taken for effective exercise of voting rights by shareholders P Reviewed various initiatives taken by the Company for reducing the quantum of unclaimed dividends and ensuring timely receipt of dividend warrants/ annual reports/ statutory notices by the shareholders of the Company P Reviewed adherence to the service standards adopted by the Company in respect of various services being rendered by the Registrar & Share Transfer Agent (RTA) P Noted release of shares from Mahindra & Mahindra Limited - Unclaimed Securities Suspense Account P Noted status of Legal Case(s) pertaining to shares P Took note of status of various accounts relating to payment of investor dues P Took note of the annual audit report submitted by the independent auditors on the annual internal audit conducted on the RTA operations as mandated by SEBI A Approved issue of Duplicate Share Certificates E Status of Debentures and Commercial Papers P Frequency A Annual P Periodically E Event Based Details of Shareholders’/ Investors’ Complaints: During the Financial Year ended 31 st March, 2022, 30 complaints were received from shareholders, all of which have been attended/resolved to the satisfaction of the Shareholders. As of date, there are no pending complaints pertaining to the year under review. Trend of Complaints and Number of Shareholders during last 5 years: Financial Year 2017-18 2018-19 2019-20 2020-21 2021-22 Total No. of Complaints received and resolved 34 47 29 11 30 No. of Shareholders as on 31 st March 2,50,395 3,54,817 4,22,292 4,44,755 6,32,821 0 5 10 15 20 25 30 35 40 45 50 Number of Complaints Number of Shareholders 0 100000 200000 300000 400000 500000 600000 700000 800000 Others Total No. of shareholders Non receipt of Dividend Non receipt of share certificate 17 7 6 5 20 22 6 9 14 8 13 13 5 1 5 2021-22 2017-18 2018-19 2019-20 2020-21 Your Company has taken adequate measure to resolve the complaints of the shareholders. In order to expedite the process of redressal of shareholders’ grievances, the Company has introduced an escalation matrix, which can be accessed at https://www.mahindra.com/resources/ investor-reports/governance/policies/Investor-Grievance- Redressal-Policy.pdf. D. Corporate Social Responsibility Committee Dr. Vishakha N. Desai, Independent Director is the Chairperson of the Committee. Mr. Anand G. Mahindra, Dr. Anish Shah, Mr. Vikram Singh Mehta and Mr. Muthiah Murugappan are the other Members of the Committee. Out of the total number of Members of the Committee, three Members are Independent Directors. Dr. Anish Shah and Mr. Muthiah Murugappan were appointed as Members with effect from 2 nd April, 2021 and 28 th May, 2021, respectively and Dr. Pawan Goenka ceased to be a Member of the Committee with effect from 2 nd April, 2021 upon cessation as a Director of the Company. Key Terms of Reference of the Committee: The Corporate Social Responsibility (“CSR”) Committee is a Committee constituted by the Board with powers, inter alia , to make donations/contributions, to any Charitable and/or CSR projects or programs to be implemented directly through its ESOPs (Employee Stock Options) programme or through implementing partners which include a company established under section 8 of the Act, or a registered public trust or a registered society having an established track record of at least 3 years in undertaking similar activities, of at least two percent of the Company’s average net profits during the three immediately preceding Financial Years in pursuance of its CSR Policy for the Company’s CSR Initiatives.