MAHINDRA & MAHINDRA LTD. Integrated Annual Report 2023-24 240 VII.TRANSPARENCY AND DISCLOSURES COMPLIANCES [GRI 2-25] 25. C omplaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct: Stakeholder group from whom complaint is received Grievance Redressal Mechanism in Place (Yes/No) if Yes, then provide web-link for grievance redressal policy FY 2023-24 FY 2022-23 Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Communities Yes NA – – NA – – NA Investors (other than shareholders) Yes Name of the Policy: Investors Grievance Redressal Policy Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments – – NA – – NA Shareholders Yes Name of the Policy: Investors Grievance Redressal Policy Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 36 – NA 34 – NA Employees and workers Yes Name of the Policy: Code of Conduct for Employees Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 85 15 NA 147 1 NA Customers Yes There is no official policy, however, in all the Company's touch points like – Owner’s Manual, Website, With You Hamesha (WYH) App & Repair Orders, it is mentioned to connect on the registered customer care email ID or toll free number in case of any feedback. 83,742 3,199 NA 65,330 1,863 NA Value Chain Partners Yes Name of the Policy: Suppliers Code of Conduct Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments – – NA – – NA Other NA – – – NA – – NA 26. Overview of the entity's material responsible business conduct issues [GRI 3-1, 3-2, 3-3, 201-2] Material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to your business, rationale for identifying the same, approach to adapt or mitigate the risk along-with its financial implications
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