MAHINDRA & MAHINDRA LTD. Integrated Annual Report 2023-24 278 5. Details of beneficiaries of CSR Projects [GRI 413-1, GRI 203-1]: S. No. CSR Project No. of persons benefitted from CSR Projects % of beneficiaries from vulnerable and marginalized groups 1 Women empowerment - Mahindra Pride 1,30,241 71.15 2 Women empowerment - Skill development in Apparel Sector 7,500 100.00 3 Women empowerment - Skill development in Health Sector/EET 13,324 75.58 4 Women empowerment - Farm Skilling 25,046 20.68 5 Water Management Green Guardian Swaraj 8,969 57.71 6 Integrated Village Development FD - Zaheerabad 2,582 87.72 7 Integrated Village Development AD - NSK 1 2,130 100.00 8 Promotion of Education (Including scholarships) - FD Rudrapur 4,184 45.15 9 Integrated Village Development AD - IGT 1,559 100.00 10 Integrated women empowerment – AD Chakan 2,023 50.42 11 Promotion of Education (Scholarships) FD - S&CO 1,140 60.53 12 Crop Diversification project (Telangana) Krish-e 839 80.33 13 Integrated Village Development FD - Jaipur 969 60.99 14 Skill Development – FD-NGP 304 98.03 PRINCIPLE 9 BUSINESSES SHOULD ENGAGE WITH AND PROVIDE VALUE TO THEIR CONSUMERS IN A RESPONSIBLE MANNER ESSENTIAL INDICATORS 1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback. [GRI 2-25, GRI 2-29] The Mahindra Relationships Center (MRC) manages Toll free numbers, Social Media Platforms and an email address through which consumers can raise their complaints. 2. Turnover of products and/ services as a percentage of turnover from all products/service that carry information about [GRI 417-1]: As a percentage to total turnover Environmental and social parameters relevant to the product 100.00 Safe and responsible usage 100.00 Recycling and/or safe disposal 100.00 3. Number of consumer complaints in respect of the following [GRI 418-1]: FY 2023-24 FY 2022-23 Received during the year Pending resolution at end of year Remarks Received during the year Pending resolution at end of year Remarks Data privacy – – NA – – NA Advertising – – NA – – NA Cyber-security – – NA – – NA Delivery of essential services – – NA – – NA Restrictive Trade Practices – – NA – – NA Unfair Trade Practices – – NA – – NA Other (Customer Complaints) 83,742 3,199 – 65,330 1,863 –
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