STATUTORY REPORTS | Business Responsibility and Sustainability Report 251 VII.TRANSPARENCY AND DISCLOSURES COMPLIANCES [GRI 2-25] 25. C omplaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct: Stakeholder group from whom complaint is received Grievance Redressal Mechanism in Place (Yes/No) if Yes, then provide web-link for grievance redressal policy FY 2025-26 FY 2024-25 Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Communities Yes The Company maintains a grievance redressal mechanism at each plant, providing community members with a channel to register concerns. 0 0 NA 0 0 NA Investors (other than shareholders) Yes Name of the Policy: Investors Grievance Redressal Policy Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 0 0 NA 0 0 NA Shareholders Yes Name of the Policy: Investors Grievance Redressal Policy Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 129* 1 NA 47* 0 NA Employees and workers Yes Name of the Policy: Code of Conduct for Employees Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 208** 43 NA 126 10 NA Customers*** Yes Across the Company's touch points like Owner’s Manual, Website, With You Hamesha (WYH) App & Repair Orders, customers are guided to connect with the registered customer care email id or toll-free number for any feedback. 99,195*** 2,016 NA 83,288 1,463 NA Value Chain Partners Yes Name of the Policy: Suppliers Code of Conduct Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 0 0 NA 0 0 NA Other NA - - - NA - - NA * Please note that the complaints received from shareholders pertain to non-receipt of shares, dividend, annual report etc. and not under any specific principles of National Guidelines on Responsible Business Conduct. The increase in shareholders’ complaints during the reporting year is primarily due to regulatory changes, growth in the shareholder base, and increased investor awareness. ** The increase in employee complaints reflects strengthened grievance redressal mechanisms, and improved employee awareness, leading to greater transparency. Certain cases remain open as they are under detailed review to ensure fair and comprehensive resolution. *** We adopt a proactive approach to identifying and addressing customer complaints. The reported figures include both service- and sales-related complaints, contributing to the overall volume. In FY26, pre-sales have been excluded, as these primarily relate to enquiries and are not classified as complaints
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