Integrated Annual Report 2025-26 294 5. D oes the entity have a framework/policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy. [GRI 2-23, GRI 3-3, GRI 418] Yes, https://www.mahindra.com/investor-relations/policies-and-documents 6. P rovide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty/action taken by regulatory authorities on safety of products/services. [GRI 3-3] Not Applicable 7. Provide the following information relating to data breaches [GRI 418-1]: a. Number of instances of data breaches Nil b. Percentage of data breaches involving personally identifiable information of customers NA c. Impact, if any, of the data breaches NA LEADERSHIP INDICATORS 1. Channels/platforms where information on products and services of the entity can be accessed (provide web link, if available). [GRI 2-6] Information on products and services of the entity can be accessed through: https://www.mahindra.com/mahindra-servicesand-businesses 2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services. [GRI 417, GRI 3-3] A. Owner’s manual is prepared and made available for every model & shared with the customer at the time of delivery. This manual gives information to the customers about responsible usage of the product. A few examples are given below: • Warranty Coverage • Roadside Assistance details • Scheduled Service – Free & Paid • Maintenance Scheduled Chart • Lubricants & Capacity • Use of Seat Belts & Child Restraint • Understanding Airbag function • Driving through water. 3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services. Not Applicable 4. Does the entity display product information on the product over and above what is mandated as per local laws? (Yes/No/Not applicable) If yes, provide details in brief. [GRI 417-1] Yes, product information is displayed over and above the requirements mandated by local laws. An owner's manual is created and made available for each product. This manual is provided to the customer at the time of delivery, offering comprehensive guidance for responsible product usage. Specifically, for tractors, installation takes place at the customer's site, where they are briefed on routine maintenance, important Do's and Don'ts, and given a detailed explanation of the Warranty and Service policies. Did your entity carry out any survey with regard to consumer satisfaction relating to the major products / services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/No) Yes
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