annual-report-FY2020

210 COMPANY OVERVIEW BOARD’S REPORT MANAGEMENT DISCUSSION AND ANALYSIS CORPORATE GOVERNANCE BUSINESS RESPONSIBILITY REPORT STANDALONE ACCOUNTS CONSOLIDATED ACCOUNTS Note 2 – While there is no formal consultation with all stakeholders, the relevant policies have evolved over a period of time by taking inputs from concerned internal stakeholders. Note 3 – This question is not applicable for influencing public and regulatory policy. Note 4 – It has been Company’s practice to upload all policies on the intranet site for the information and implementation by the internal stakeholders. The Code of Conduct for Directors, the Employee Code of Conduct, Business Responsibility Policy and Corporate Social Responsibility Policy are available on the following website: https://www.mahindra.com/resources/FY20/AnnualReport.zip Note 5 – The Company has a “Whistleblower Policy” to address grievances. There is a Corporate Governance Cell where these issues are dealt with. 3. Governance Related to BR  Indicate the frequency with which the Board of Directors, Committee of the Board or CEO to assess the BR performance of the Company. Within 3 months, 3-6 months, Annually, More than 1 year: The CSR Committee of the Board assesses the BR performance twice a year. Other supporting councils/cells viz. Group Sustainability Council, Group CSR council Central Safety Council and Corporate Governance Council meet every 3 months.  Does the Company publish a BR or a Sustainability Report? What is the hyperlink for viewing this report? How frequently it is published? Mahindra Group started publishing the Sustainability Report since 2007-08 annually and all Sustainability Reports from 2007-08 till date are GRI compliant. The Sustainability Report 2018‑19 is accessible on the Company’s Website at the hyperlink https://www.mahindra.com/resources/ pdf/sustainability/Mahindra-Sustainability- Report-2018-19.pdf. The Sustainability Report for 2019-20 is under preparation and will be uploaded on the website of the Company in due course of time. Section E: Principle-wise performance Principle 1: Businesses should conduct and govern themselves with Ethics, Transparency and Accountability 1. Does the policy relating to ethics, bribery and corruption cover only the company? Yes/ No. Does it extend to the Group/Joint Ventures/ Suppliers/ Contractors/NGOs /Others? The Company has a Code of Conduct for Directors as well as all employees of the Company that covers issues, inter alia, related to ethics and bribery. It covers all dealings with Suppliers, customers and other business partners including Joint Ventures, and other stakeholders. The Company also has a Code of Conduct for Suppliers and Vendors. The Company has a Policy on Anti-Bribery and Anti-Corruption which is listed on the Company’s website. The Policy covers all stakeholders of the Company. As part of the Mahindra Group’s Trade Mark Licence Agreement (TLA) with Subsidiary companies, the Code of Conduct and a few Governance Polices are being made mandatory for signatories to the TLA. 2. Howmany stakeholder complaints have been received in the past financial year and what percentage was satisfactorily resolved by the management? If so, provide details thereof, in about 50 words or so. During the reporting year, 29 investor complaints were received by the Company, all of which were attended to/resolved till date. These complaints pertain to transfer/transmission of shares, non – receipt of dividend, non-receipt of share certificates, non-receipt of Annual Report etc. Principle 2: Businesses should provide goods and services that are safe and contribute to sustainability throughout their life cycle. 1. List up to 3 of your products or services whose design has incorporated social or environmental concerns, risks and/or opportunities 1. Passenger Vehicles (UV/ MPV/ Cars) Automated Manual Transmission (AMT) in XUV300 • Auto and Manual Mode • Vehicle Creep: For easy manoeuvring in city traffic and during reversing • Electronic Stability Control: The XUV300 comes with Hill Start Assist to prevent roll- back when driving on a hill or moving up an incline • Kick-down Shifts: Gear shifts optimised to provide optimum power/torque during overtaking or for quick acceleration • Driver Information System with Gear Display: Important alerts and information about the vehicle, such as the current gear, driving mode etc., are available on the Driver Information System