annual-report-FY2021

06 PROFESSIONALISM We have always sought the most appropriate people for the job and have given them the freedom and the opportunity to grow under our wings. We support and celebrate innovation, out-of-the-box thinking, well-reasoned risk-taking and reward performance. GOOD CORPORATE CITIZENSHIP We are known in the business community for being an ethics-centric organisation. We have always believed in doing business with a larger social purpose, keeping in mind the welfare and growth of the communities we serve. CUSTOMER FIRST At Mahindra, we follow an internal metric called the 'Customer as Promoter Score'. This is one of the ways in which we measure the success of our businesses by their level of customer-centricity. This is designed around our goal to create and sustain a positive experience for our customers, because of whom we exist and prosper. QUALITY FOCUS We put quality at the forefront, not just in our products but also in our actions and interactions. Each of our businesses achieves its goal through individual strategy, while keeping a close eye on maintaining quality in every step of the way. DIGNITY OF THE INDIVIDUAL For us, the cornerstone of our business is our human resource – our people. This is not something we merely preach, but something we truly believe in and practise at all times. We respect the time and efforts of our stakeholders and all our policies are designed keeping their well-being and betterment in mind. OUR CORE VALUES OUR CORE PURPOSE We will challenge conventional thinking and innovatively use all our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. ACCEPTING NO LIMITS ALTERNATIVE THINKING DRIVING POSITIVE CHANGE For more information about our Core Values, please refer to our corporate website: https://www.mahindra.com/about-mahindra-company COMPANY OVERVIEW SUPPORTING COMMUNITIES TO RISE PIVOTING TO GROWTH RISING THROUGH INNOVATIONS RISING WITH FOCUS ON ESG CORPORATE INFORMATION STATUTORY REPORTS FINANCIAL STATEMENTS