annual-report-FY2021

176 COMPANY OVERVIEW BOARD’S REPORT MANAGEMENT DISCUSSION AND ANALYSIS CORPORATE GOVERNANCE BUSINESS RESPONSIBILITY REPORT STANDALONE ACCOUNTS CONSOLIDATED ACCOUNTS Details of Shareholders’/ Investors’ Complaints: During the Financial Year ended 31 st March, 2021, 11 complaints were received from shareholders, all of which have been attended/resolved to the satisfaction of the Shareholders. As of date, there are no complaints/ pending share transfers pertaining to the year under review. Trend of Complaints and Number of Shareholders during last 5 years: Financial Year 2016-17 2017-18 2018-19 2019-20 2020-21 Total No. of Complaints received and resolved 17 34 47 29 11 No. of Shareholders as on 31 st March 1,85,882 2,50,395 3,54,817 4,22,292 4,44,755 Number of Complaints 0 5 10 15 20 25 30 35 40 45 50 5 9 5 20 22 6 9 14 8 13 13 2017-18 2018-19 2019-20 Number of Shareholders 0 50000 100000 150000 200000 250000 300000 350000 400000 450000 Others Total No. of shareholders Non receipt of Dividend Non receipt of share certificate 5 1 5 3 2020-21 2016-17 Increase in number of complaints during the Financial Years 2017-18 and 2018-19 was primarily on account of non receipt of Bonus share certificates issued in the Financial Year 2017-18, transfer of shares to Investor Education and Protection Fund and increase in volume of demat requests on account of restriction on transfer of shares in physical mode. Since the last two Financial Years, the Company has witnessed a fall in number of complaints as a result of proactive interaction with the Shareholders by the Company to resolve their queries. D. Corporate Social Responsibility Committee Dr. Vishakha N. Desai, Independent Director is the Chairperson of the Committee. Mr. Anand G. Mahindra, Dr. Pawan Goenka and Mr. Vikram Singh Mehta were the other Members of the Committee. Out of the total number of Members of the Committee, two are Independent Directors. Subsequent to the year end, Dr. Pawan Goenka ceased to be a Member of the Committee with effect from 2 nd April, 2021 upon cessation as a Director of the Company and Dr. Anish Shah was appointed as Member of the Committee with effect from that date. Further, Mr. Muthiah Murugappan was appointed as Member of the Committee with effect from 28 th May, 2021. STAKEHOLDERS RELATIONSHIP COMMITTEE REPORT FOR THE YEAR ENDED 31 ST MARCH, 2021 Activities of the Committee during the year Frequency Reviewed compliances related to Share Transfer Agent activities of KFin Technologies Private Limited and Investor Related Compliances P Approved issuance of new share certificate for transfer of shares to Investor Education and Protection Fund (IEPF), approved transfer of shares to IEPF and related matters A Reviewed measures taken for effective exercise of voting rights by shareholders P Reviewed various initiatives taken by the Company for reducing the quantum of unclaimed dividends and ensuring timely receipt of dividend warrants/ annual reports/ statutory notices by the shareholders of the Company P Reviewed adherence to the service standards adopted by the Company in respect of various services being rendered by the Registrar & Share Transfer Agent (RTA) P Noted release of shares from Mahindra & Mahindra Limited - Unclaimed Securities Suspense Account P Noted status of Legal Case(s) pertaining to shares P Took note of status of various accounts relating to payment of investor dues P Took note of the annual audit report submitted by the independent auditors on the annual internal audit conducted on the RTA operations as mandated by SEBI A Approved issue of Duplicate Share Certificates P Frequency A Annual P Periodically