annual-report-FY2021

209 MAHINDRA & MAHINDRA LTD. INTEGRATED ANNUAL REPORT 2020-21 Principle 5: Businesses should respect and promote human rights 1. Does the policy of the company on human rights cover only the company or extend to the Group/ Joint Ventures/Suppliers/Contractors/NGOs/Others? • The Business Responsibility Policy covers the aspects on Human Rights for the Company. • However, Human Rights issues are a part of the supplier selection process also and are included in the contracts drawn up with them. • The Company has put in place an Ethics & Governance Helpline managed by an external agency to ensure that any violations to its Code of Conduct (including violation of Human rights) are addressed objectively. 2. How many stakeholder complaints have been received in the past financial year and what percent was satisfactorily resolved by the management? • 33 complaints have been received through the Ethics & Governance Helpline out of which 29 complaints have been investigated and resolved, 4 complaints are pending. • 1 complaint was received by the Chairman of the Audit Committee and resolved within the year. • There is an active and a well-defined four step Grievance Redressal Machinery available at each plant for workmen through which all types of grievances are redressed. Additionally, Employee Satisfaction Survey for workmen is periodically carried out and all low scoring responses are discussed in Focused Group Meetings and duly resolved. Although there is no process to separately maintain records for grievances related to Human Rights, the above stated mechanism adequately addresses this issue. There is a mechanism for all employees of Automotive and Farm Sectors to voice their concerns to the Sector President through a ‘Reach-out’ mailbox which is addressed with confidentiality. Besides, in order to address the Human Rights violation in specific for blue collared workmen (Permanent & Flexible workforce), a Grievance Register has been kept at Time Office to raise concerns. However, no complaints have been received or reported for the reporting year. Principle 6: Business should respect, protect, and make efforts to restore the environment 1. Does the policy related to Principle 6 cover only the company or extends to the Group/Joint Ventures/ Suppliers/Contractors/NGOs/others? The Company has various policies related to environmental protection. The Green Supply Chain Management Policy includes environment protection and covers suppliers. The subsidiaries/Joint Ventures have their own policies which are in sync with the Company’s environmental policies. 2. Does the company have strategies/ initiatives to address global environmental issues such as climate change, global warming, etc? Y/N. If yes, please give hyperlink for webpage etc. Yes • The Company has committed to program EP 100 by The Climate Group and became the 1 st company to do so. • It has also announced its carbon price of US $10 per ton of carbon emitted. • To restrict average global temperature rise in alignment with the Paris Climate Change Agreement, the company has committed to Science Based Target (SBT) and targets are approved. • The entire group is aspiring to become carbon neutral by 2040 by continuing energy efficiency, renewable energy and tree plantation. • The sustainability roadmap of the company is in place and targets have been taken to reduce carbon emissions, reduce water consumption, increase use of renewable energy and enhance recycling of waste. • The company is signatory of India Business Biodiversity Initiative (IBBI). • Senior leadership of the company has represented on various national and international committees supporting sustainable practices. • The strategies and initiatives will be elaborated in the Company’s Sustainability Report 2020-21 and will be available on https://www.mahindra. com/resources/pdf/sustainability/Mahindra- Sustainability-Report-2020-21.pdf