annual-report-FY2021

22 COMPANY OVERVIEW SUPPORTING COMMUNITIES TO RISE PIVOTING TO GROWTH RISING THROUGH INNOVATIONS RISING WITH FOCUS ON ESG CORPORATE INFORMATION STATUTORY REPORTS FINANCIAL STATEMENTS People First Ÿ One-time payment of 2x annual compensation Ÿ Payment of monthly salary of the deceased for 5 years Ÿ Children's education till class 12 (up to 12 lakh per annum per child) Support for employees' family in the unfortunate event of death Ÿ Tie-ups with medical providers for free and smooth vaccination for employees and their families Ÿ Remote consultation with doctors, arrangement of RT-PCR and antigen tests in case of COVID symptoms Ÿ Home quarantine support with medical assistance, quarantine centres across India, and reimbursement of hospitalisation and quarantine expenses of employees and their families Access to healthcare Ÿ Strict back-to-work protocols for employees in critical functions; digital app-based interventions to ensure employee safety Ÿ Confidential access to personal counselling and mental health support Safety and well-being Ÿ Conducted customised learning sessions and virtual workshops on technical aspects of remote working to help employees navigate the transition to a digital workplace Ÿ Implemented data protection measures to facilitate seamless remote working while ensuring data security Facilitating remote working We have also extended support to dealers and their 80,000 employees who are an integral part of the Mahindra family. This includes vaccination expenses, medical insurance, home quarantine and an ex-gratia payment in the unfortunate event of death. In addition, we are providing support for contract, temporary and trainee associates. Helping Our Customers Mahindra launched 'Own-Online', an end-to-end online vehicle ownership solution, to enable customers to finance, insure, exchange, accessorise, and own a Mahindra vehicle from the comfort of their homes. It offers a transparent, seamless, and contactless experience from vehicle selection to delivery. Own-Online Mahindra introduced the 'Contactless Service Experience' to ensure complete safety of its vehicle owners when they get their vehicles serviced. Digital interventions such as communication of vehicle repair information over mobile application, live video streaming of recommended repairs, and availability of documents & updates on messaging platforms provide a safe, hassle-free service experience to customers. Contactless Service Experience