MAHINDRA & MAHINDRA LTD. | Integrated Annual Report 2021-22

201 MAHINDRA & MAHINDRA LTD. Integrated Annual Report 2021-22 Social Options Programme) that supports employees in creating volunteering projects based on the needs of underprivileged communities in and around their places of work) or through implementing NGO partners. Implementing partners are required to have a valid registration under section 12A & 80G of the Income-tax Act, 1961, and have an established track record for at least 3 years. The main implementation partners the Company works with are the Mahindra Foundation, K C Mahindra Education Trust, and Naandi Foundation. 3. Have you done any impact assessment of your initiative? Your Company has commissioned Devinsights Private Limited and Value Network Ventures Advisory Services Private Limited to carry out independent 3 rd Party Impact Assessment studies for the following five CSR projects completed in F21: • Project Nanhi Kali • Mahindra Pride • Mahindra Academy-Malad, Mumbai • Mahindra Scholarship for MUWCI Students • Project Hariyali The Executive Summary for Impact Assessment Reports of the applicable projects, is provided in Annexure VI of the Board’s Report and the complete Impact Assessment Report of the applicable projects can be accessed at the Web-link: https://www. mahindra.com/resources/FY22/AnnualReport.zip 4. What is your Company’s direct contribution to community development projects – Amount in INR and the details of the projects undertaken? The Company’s contribution towards community development projects amounts to approximately INR 97.08 Crores (Including admin expenses). The list of the CSR projects along with the amount is provided in Annexure VI of the Board’s Report. 5. Have you taken steps to ensure that this community development initiative is successfully adopted by the community? Please explain in 50 words, or so. Yes, for all CSR projects the Company ensures that it works together with the community so that over a period they can adopt the programme on their own. Below are examples of steps taken for the same: PROJECT NANHI KALI – • This initiative provides educational support to underprivileged girls in India by providing daily after school academic support and an annual school supplies kit including feminine hygiene material, thereby allowing every girl in the project to attend school with dignity. • This year, despite government school closures caused by the COVID-19 pandemic, community based Nanhi Kali Academic Support Centres were temporarily set up by the project (with due permissions from government authorities), to ensure that girls continued to receive educational support during this critical time. • In FY 2021-22, the project supported the education of 1,85,759 girls. Of these, 83,591 girls were supported by the Mahindra Group of which 33,046 girls were supported by Mahindra and Mahindra Limited. The Company enhanced its support to this programme by adding support to 5050 girls in Financial Year 2021-22. The balance girls in the project were supported by individual donors and other corporates. MAHINDRA HARIYALI – • The Mahindra Group has committed to planting one million trees every year. • From inception in 2007 till Financial Year 2021-22, the Mahindra Group has planted 20.65 million trees. Of this, 13.40 million trees have been planted in Araku Valley to enhance livelihood of tribal farmers. In the Araku Valley of Andhra Pradesh, the trees planted include fruit bearing trees and coffee saplings, which have yielded high returns to the Adivasi tribal population in this region. • In a bid to ensure transparency, farmers are consulted at every step in the program process and farmers societies have been formed to ensure ownership and community participation in the decision making. • The testimony of the community adopting the project is evident through the average survival rates of the plantations being more than 85%. Principle 9: Businesses should engage with and provide value to their customers and consumers in a responsible manner 1. What percentage of customer complaints/consumer cases are pending as at the end of financial year? Mahindra and Mahindra Limited treats customer complaints very seriously. The organization has created various mediums such as emails to customercare@ mahindra.com , With You Hamesha 24X7 Call Centre toll free no, websites, tweet handle, telephone, letter, fax etc. to be able to hear customers.