MAHINDRA & MAHINDRA LTD. | Integrated Annual Report 2022-23

170 MAHINDRA & MAHINDRA LTD. Integrated Annual Report 2022-23 Details of Shareholders’/ Investors’ Complaints: During the Financial Year ended 31 st March, 2023, 34 complaints were received from shareholders, all of which have been attended/resolved to the satisfaction of the Shareholders. As of date, there are no pending complaints pertaining to the year under review. Trend of Complaints and Number of Shareholders during last 5 years: Financial Year 2018-19 2019-20 2020-21 2021-22 2022-23 Total No. of Complaints received and resolved 47 29 11 30 34 No. of Shareholders as on 31 st March 3,54,817 4,22,292 4,44,755 6,32,821 6,47,146 0 5 10 15 20 25 30 35 40 45 50 Number of Complaints Number of Shareholders 200000 300000 400000 500000 600000 700000 Others Total No. of shareholders Non receipt of Dividend Non receipt of share certificate 19 4 11 17 7 6 5 20 22 6 9 14 5 1 5 2022-23 2021-22 2018-19 2019-20 2020-21 Your Company has taken adequate measures to resolve the complaints of the shareholders. In order to expedite the process of redressal of shareholders’ grievances, the Company has introduced an escalation matrix, which can be accessed at https://www.mahindra.com/investor-relations/ policies-and-documents. D. CorporateSocial ResponsibilityCommittee Dr. Vishakha N. Desai, Independent Director is the Chairperson of the Committee. Mr. Anand G. Mahindra, Dr. Anish Shah, Mr. Vikram Singh Mehta and Mr. Muthiah Murugappan are the other Members of the Committee. Out of the total number of Members of the Committee, three Members are Independent Directors. Key Terms of Reference of the Committee: The Corporate Social Responsibility (“CSR”) Committee is a Committee constituted by the Board with powers, inter alia, to make contributions to Charitable and/or CSR projects or programs to be implemented directly through its ESOPs (Employee Social Options) programme or through implementing partners which include a company established under section 8 of the Act or a registered public trust or a registered society exempted or registered and approved under Income Tax Act, 1961 established by the company or company established under section 8 of the Act or a registered trust or a registered society established by the Central Government or State Government or any entity established under an Act of Parliament or a State legislature or a registered public trust or a registered society exempted or registered and approved and having an established track record of at least three years in undertaking similar activities, of at least two percent of the Company’s average net profits during the three immediately preceding Financial Years in pursuance of its CSR Policy for the Company’s CSR Initiatives. The scope of functions of the Committee inter alia include, formulation and recommendation to the Board, an Annual Action Plan in pursuance of CSR Policy of the Company including CSR projects or programmes that are approved to be undertaken, manner of execution of such projects or programmes, modalities of utilisation of funds and implementation schedule(s), monitoring and reporting mechanism, need and impact assessment, if any, for the projects undertaken by the Company, recommendation of the amount of expenditure to be incurred on the CSR activities as enumerated in Schedule VII of the Act and also referred to in the CSR Policy of the Company, as also to monitor the CSR Policy from time to time, etc. During the year under review, the terms of reference of the Committee were amended pursuant to the commitment of the Company towards sustainable business practices and the increasing adaptability of Environment, Social and Governance (ESG) framework by all companies. The amended terms of reference inter alia include the following: Activities of the Committee during the year Frequency Approved issue of Duplicate Share Certificates E Status of Debentures and Commercial Papers Q Allotment of Shares pursuant to merger E Frequency A Annual Q Quarterly P Periodically E Event Based