MAHINDRA & MAHINDRA LTD. | Integrated Annual Report 2022-23

198 MAHINDRA & MAHINDRA LTD. Integrated Annual Report 2022-23 VII. TRANSPARENCY AND DISCLOSURES COMPLIANCES 23. Complaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct: Stakeholder group from whom complaint is received Grievance Redressal Mechanism in Place (Yes/No) if Yes, then provide web-link for grievance redress policy FY 2022-23 FY 2021-22 Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Communities No - – – NA – – NA Investors (other than shareholders) Yes Name of the policy: Investors Grievance Redressal Policy Web-link: h t t ps : //www.mah i ndr a . com/ investor-relations/policies-and- documents – – NA – – NA Shareholders Yes Name of the policy: Investors Grievance Redressal Policy Web-link: h t t ps : //www.mah i ndr a . com/ investor-relations/policies-and- documents 34 – NA 30 – NA Employees and workers Yes Name of the policy: Code of Conduct for Employees Web-link: h t t ps : //www.mah i ndr a . com/ investor-relations/policies-and- documents 147 15 Complaints received in Q3 and Q4 of FY 2022-23 are under investigation 67 1 NA Customers Yes There is no official policy, however, in all the Company's touch points like – Owner’s Manual , Website, With You Hamesha (WYH) App & Repair Orders, it is mentioned to connect on the registered customer care email ID or toll free number if any feedback. 65,330 1,863 NA 51,151 1,061 NA Value Chain Partners Yes Name of the policy: Suppliers Code of Conduct Web-link: h t t ps : //www.mah i ndr a . com/ investor-relations/policies-and- documents – – NA – – NA Others NA – – – NA – – NA