MAHINDRA & MAHINDRA LTD. | Integrated Annual Report 2022-23

MAHINDRA & MAHINDRA LTD. Integrated Annual Report 2022-23 BUILDING EXEMPLARY CUSTOMER AND EMPLOYEE EXPERIENCES A completely new, asynchronous, cloud based, scalable and modular portal to manage Scorpio-N's record-breaking booking. Scorpio-N Portal Enhances employee experience with mobile apps, AI/chatbots, and streamlined processes. The XUV4OO on the Metaverse provides unique experiences such as Virtual Brand Showroom, avatar customisation, hyper-realistic 3D car conf igurator and virtual test-drive. XUV4OOverse A cloud-based platform for international dealership queries. Being used by 1,200+ service technicians across 80+ countries. MTIS - Mahindra Technical Information System An innovative solution for improving fleet performance and tractor management, Krish-e has over 25,000 active subscribers, 85% DAUs (daily active users), spending about 55 minutes per day on the app. Krish-e Smart Kit The digital Learning Experience Platform has been rolled out to 21K users within Mahindra Group to M&M, Bristlecone, MFCWL and Mahindra Finance. Edcast To improve employee experience and making our ITSM processes more robust, we moved from traditional BMC platform to a more user-friendly and advanced Freshservice platform. Freshservice platform It has enhanced sales processes for dealerships and unif ied user experience. It was rolled out pan India across 439 dealerships with a view to make dealer sales processes more eff icient, user friendly and collaborative. Agile CRM platform (Cerebro) The Centre has been established at Mahindra Research Valley to facilitate high-resolution engineering reviews for better alignment and quality. Product Review Centre (PRC) Chief Technology Officer Mahindra Group Mohit Kapoor Our first focus area is the digitisation of customer and employee journeys. The second focus area is the use of AI and Machine Learning. And third, is adopting the cloud for agility and innovation. Project Anubhav 28