MAHINDRA & MAHINDRA LTD. Integrated Annual Report 2023-24 38 FUELLING GROWTH WITH AI AND AUTOMATION Next-gen solutions with Gen AI Group-wide Mahindra AI is an industry-first enterprise-level Generative AI platform developed by Mahindra to address the need for advanced AI capabilities across its businesses and functions Through Mahindra AI we have deployed - AI bot for financial analysis, AI bot for HR, and AI analysis of auto customers audio calls, generation of test cases for developers and assisting the accounts team with accounting standard documents. Genie X, our AI-powered digital assistant, elevates employee productivity by providing quick access to HR data and services. Driving Efficiency with Generative AI Auto Sector Ÿ It enables call centre agents to handle additional emails/day more effectively, trimming team size and person-hours. Ÿ It assists service centre technicians with report summarisation and AI-powered search, enhancing efficiency and productivity. Ÿ Our custom OCR system analyses test certificates before the metal stack reaches the press shop, enabling early detection of quality issues. (not GEN AI use case but AI ML use case) Mahindra Vision.AI Mahindra First Choice Wheels & Teqo MahindraVision.AI is a computer vision platform which helps build AI models on images. The solution is deployed horizontally for businesses like Mahindra First Choice Wheels and Teqo where image-based solution is required either for process improvement, automation, cost reduction, safety measures or elevating the customer experience. Ÿ It detects used car dents and damages, streamlines inspections, and identifies solar plate defects, enhancing solar cell efficiency. Ÿ It also reduces dependence on third parties, ensuring process improvement, automation, cost reduction, and safety enhancement. Ÿ Moreover, in manufacturing, it enables safe vehicle lifting through sensor integration, ensuring precise alignment and operational efficiency. Ÿ For VIN plate matching, it seamlessly transitions between barcode scanning and image capture, utilising deep learning OCR technology to enhance accuracy and streamline assembly line operations.
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