Integrated Annual Report 2024-25 192 Details of Shareholders’/ Investors’ Complaints: During the Financial Year ended 31st March, 2025, 47 complaints were received from Shareholders, all of which have been attended/resolved to the satisfaction of the Shareholders. As of date, there are no pending complaints pertaining to the year under review. Trend of Complaints and Number of Shareholders during last 5 years: Financial Year 2021 2022 2023 2024 2025 Total No. of Complaints received and resolved 11 30 34 36 47 No. of Shareholders as on 31st March 4,44,755 6,32,821 6,47,146 7,21,674 8,95,700 0 5 10 15 20 25 30 35 40 45 50 Number of Complaints Number of Shareholders 200000 300000 400000 500000 600000 700000 800000 900000 Others Total No. of shareholders Non-receipt of Dividend Non-receipt of share certificate 28 2 6 19 4 11 17 7 6 5 1 5 2024-25 2022-23 2021-22 2020-21 2023-24 35 10 2 Your Company has taken adequate measures to resolve the complaints of the shareholders. In order to expedite the process of redressal of shareholders’ grievances, the Company has introduced an escalation matrix, which can be accessed at the Web-link: https://www.mahindra.com/ investor-relations/policies-and-documents. D. Corporate Social Responsibility Committee Mr. Muthiah Murugappan, Independent Director is the Chairman of the Committee. Mr. Anand G. Mahindra, Dr. Anish Shah and Ms. Padmasree Warrior are the other Members of the Committee. Out of the total number of Members of the Committee, two Members are Independent Directors. During the year under review, Dr. Vishakha N. Desai ceased to be an Independent Director of the Company and as such the Chairperson and Member of the Committee with effect from 1st May, 2024 and the Board at its Meeting held on 18th & 19th March, 2024, had appointed Mr. Vikram Singh Mehta as the Chairman of the Committee with effect from 1st May, 2024. Further, the Board at its Meeting held on 16th May, 2024, re‑constituted the CSR Committee by inducting Ms. Padmasree Warrior as a Member with effect from 17th May, 2024 and appointed Mr. Muthiah Murugappan as the Chairman with effect from 8th August, 2024 in place of Mr. Vikram Singh Mehta, who ceased to be an Independent Director of the Company upon completion of his tenure on 7th August, 2024 and as such he ceased to be the Chairman and Member of the Committee with effect from 8th August, 2024. Key Terms of Reference of the Committee: The Committee has been constituted by the Board with powers, inter alia, to make contributions to Charitable and/ or CSR projects or programs to be implemented directly through its ESOPs (Employee Social Options) programme or through implementing partners which include a company established under section 8 of the Act or a registered public trust or a registered society exempted or registered and approved under Income Tax Act, 1961 established by the company or company established under section 8 of the Act or a registered trust or a registered society established by the Central Government or State Government or any entity established under an Act of Parliament or a State legislature or a registered public trust or a registered society exempted or registered and approved and having an established track record of at least three years in undertaking similar activities, of at least two percent of the Company’s average net profits during the three immediately preceding Financial Years in pursuance of its CSR Policy for the Company’s CSR Initiatives. The scope of functions of the Committee, inter alia, includes formulation and recommendation to the Board, an Annual Action Plan in pursuance of CSR Policy of the Company including CSR projects or programmes that are approved to be undertaken, manner of execution of such projects or programmes, modalities of utilisation of funds and implementation schedule(s), monitoring and reporting mechanism, need and impact assessment, if any, for the projects undertaken by the Company, recommendation of the amount of expenditure to be incurred on the CSR activities as enumerated in Schedule VII of the Act and also referred to in the CSR Policy of the Company, as also to monitor the CSR Policy from time to time, etc. Pursuant to the commitment of the Company towards sustainable business practices and the increasing adaptability of Environment, Social and Governance (ESG) framework by all companies, the terms of reference of the CSR Committee, inter alia, also include the following: • Recommend to the Board, the Company’s overall general strategy with respect to Environment, Social and Governance (“ESG”) matters;
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