MAHINDRA & MAHINDRA LTD. Business Responsibility and Sustainability Report 219 VII.TRANSPARENCY AND DISCLOSURES COMPLIANCES [GRI 2-25] 25. C omplaints/Grievances on any of the principles (Principles 1 to 9) under the National Guidelines on Responsible Business Conduct: Stakeholder group from whom complaint is received Grievance Redressal Mechanism in Place (Yes/No) if Yes, then provide web-link for grievance redressal policy FY25 FY24 Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Number of complaints filed during the year Number of complaints pending resolution at close of the year Remarks Communities Yes There is no official policy, however, the Company has a grievance redressal mechanism at each plant, allowing community members to register concerns. 0 0 NA 0 0 NA Investors (other than shareholders) Yes Name of the Policy: Investors Grievance Redressal Policy Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 0 0 NA 0 0 NA Shareholders Yes Name of the Policy: Investors Grievance Redressal Policy Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 47* 0 NA 36* 0 NA Employees and workers Yes Name of the Policy: Code of Conduct for Employees Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 126 10 NA 85 15 NA Customers Yes There is no official policy, however, in all the Company’s touch points like – Owner’s Manual, Website, With You Hamesha (WYH) App & Repair Orders, it is mentioned to connect on the registered customer care email ID or toll free number in case of any feedback. 83,288 1,463 NA 83,742 3,199 NA Value Chain Partners Yes Name of the Policy: Suppliers Code of Conduct Web-Link: https://www.mahindra.com/ investor-relations/policies-anddocuments 0 0 NA 0 0 NA Other NA – - - NA - - NA * Please note that the complaints received from shareholders pertain to non-receipt of shares, dividend, annual report, etc. and not under any specific principles of National Guidelines on Responsible Business Conduct.
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