MAHINDRA & MAHINDRA LTD. Business Responsibility and Sustainability Report 239 PRINCIPLE 4 BUSINESSES SHOULD RESPECT THE INTERESTS OF AND BE RESPONSIVE TO ALL ITS STAKEHOLDERS ESSENTIAL INDICATORS 1. Describe the processes for identifying key stakeholder groups of the entity. [GRI 2-29] The Company identifies its stakeholders based on the Value Chain of the businesses and how they influence the Company. The Company also believes in being a neighbour of choice and works in consultation with neighbourhood communities in and around the vicinity of its business operation as well as in some of the aspirational districts beyond the neighbourhood. 2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder group. [GRI 3-1, GRI 2-29] Stakeholder Group Whether identified as Vulnerable & Marginalized Group (Yes/No) Channels of communication (Email, SMS, Newspaper, Pamphlets, Advertisement, Community Meetings, Notice Board, Website), Other Frequency of engagement (Annually/ Half yearly/ Quarterly / others - please specify) Purpose and scope of engagement including key topics and concerns raised during such engagement Shareholders No Website, E-mail, Newsletters, dissemination of information on the website of the Stock Exchanges, Press Releases, Annual Reports, General Meetings, Institutional Investors Meets Quarterly/Event-based Dissemination of information having a bearing on the performance/operations of the Company including price sensitive information, updating Shareholders on various statutory requirements with respect to their shareholding in the Company, addressing shareholders’ queries at the General Meetings, earnings call with institutional investors/ analysts in respect of quarterly/ half-yearly/annual financial results Employees No Website, E-mail, Newsletters Regular Open & transparent communication. Addressing employees’ questions & clarifications Community No Community Meetings Regular Project progress and benefits Suppliers No Website, E-mail, Newsletters Regular Business Model Resilience, Supply Chain Management, Materials Sourcing & Material Efficiency Dealers No Website, E-mail Regular Service Quality, Sustainability & Creating Customer Delight Customer No Website, E-mail, Newsletters Regular Product Quality & Safety, Selling Practices & Product Labelling, Access & Affordability
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