MAHINDRA & MAHINDRA LTD. Business Responsibility and Sustainability Report 257 3. Describe the mechanisms to receive and redress grievances of the community [GRI 3-3, GRI 2-25, GRI 413-1] The Company has established a formal grievance redressal mechanism at each of its plant locations to ensure timely and effective resolution of concerns raised by the local community. A grievance register is maintained at the plant entrance gates, where community members can directly record their grievances. Once a grievance is received, it is addressed in accordance with a defined escalation matrix, which typically includes the Plant Operations Head and the Human Resources Team, depending on the nature of the issue. The grievance is first assessed and resolved at the local plant level, ensuring quick and contextual redressal. In cases where resolution at the plant level is not feasible or requires further intervention, the grievance is escalated to higher management levels as required. This structured approach enables transparency, accountability, and responsiveness to the concerns of the community. 4. Percentage of input material (inputs to total inputs by value) sourced from suppliers [GRI 204-1]: FY25 FY24 Directly sourced from MSMEs/ small producers 12% 10% Directly from within India 88% 84% 5. Job creation in smaller towns – Disclose wages paid to persons employed (including employees or workers employed on a permanent or non-permanent/ on contract basis) in the following locations as % of total wage cost Location FY25 FY24 Rural 0.5% 0.47% Semi-urban 23.4% 21.14% Urban 8.5% 8.48% Metropolitan 67.6% 69.91% (Location categorized as per RBI Classification System – rural/ semi-urban/ urban/ metropolitan) LEADERSHIP INDICATORS 1. Details of actions taken to mitigate any negative social impacts identified in the Social Impact Assessments (Reference: Question 1 of Essential Indicators above) [GRI 3-3, GRI 413-1, GRI 203-1]: Details of negative social impact identified Corrective action taken NA NA The Company did not start any greenfield project in the reporting year, and hence, no social impact assessments of projects undertaken by the entity were required to be conducted as per applicable laws. 2. Information on CSR projects undertaken by your entity in designated aspirational districts as identified by government bodies [GRI 413-1, GRI 203-1]: S. No. State Aspirational District Amount spent (In INR) 1 Andhra Pradesh Y.S.R.Kadapa, Alluri Sitharamaraju 6,77,62,459.74 2 Assam Barpeta, Dhubri, Baksa, Goalpara 5,71,221.89 3 Bihar Araria, Aurangabad, Begusarai, Jamui, Khagaria, Muzaffarpur, Purnea, Sheikhpura, Sitamarhi, Gaya, Katihar, Banka, Nawada 23,49,842.59 4 Chhattisgarh Korba, Mahasamund, Kondagaon 34,003.58 5 Gujarat Dahod 2,48,026.06 6 Jammu & Kashmir Baramula, Kupwara 30,22,573.34 7 Jharkhand Bokaro, Dumka, Purbi Singhbhum, Garhwa, Giridh, Gumla, Latehar, Ramgarh, Ranchi, Simdega, Pashchimi Singhbhum, Palamu, Hazaribag, Sahibganj, Chatra 25,34,345.80
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