MAHINDRA & MAHINDRA LTD. Business Responsibility and Sustainability Report 259 S. No. CSR Project No. of persons benefitted from CSR Projects % of beneficiaries from vulnerable and marginalized groups 7 Swaraj Jal Samriddhi - Water Management Project (MP) 7,700 95 8 AD Igatpuri Jal Samriddhi - Water Management Project 7,633 95 9 Swaraj Jal Samriddhi - Water Management Project (Rajasthan) 6,597 96 10 Swaraj Jal Samriddhi - Water Management Project (Mohali) 6,092 46 11 Swaraj Gyandeep - Promotion of Education Project 5,555 34 12 AD Chakan Engine Ekakrit Vikas - Integrated Development Project 3,837 60 13 AD KCO Jal Samriddhi - Water Management Project (Rajasthan) 3,725 86 14 AD Nashik 1 Jal Samriddhi - Water Management Project 3,715 100 15 AD Chakan Jal Samriddhi - Water Management Project 2,860 42 16 Swaraj Prerna - Women Empowerment Project 2,033 79 17 FD Zaheerabad Ekakrit Vikas - Integrated Development Project 1,875 97 18 FD Kandivali Gyandeep - Promotion of Education Project 1,723 22 19 MRV Jal Samriddhi - Water Management Project 1,651 58 20 AD Nashik 2 Jal Samriddhi - Water Management Project 1,317 100 21 AD Haridwar Ekakrit Vikas - Integrated Development Project 1,233 95 22 AD Zaheerabad Ekakrit Vikas - Integrated Development Project 1,060 85 PRINCIPLE 9 BUSINESSES SHOULD ENGAGE WITH AND PROVIDE VALUE TO THEIR CONSUMERS IN A RESPONSIBLE MANNER ESSENTIAL INDICATORS 1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback. [GRI 2-25, GRI 2-29] The Mahindra Relationships Center (MRC) manages Toll free numbers, Social Media Platforms and an email address through which consumer can raise their complaints. 2. Turnover of products and/ services as a percentage of turnover from all products/service that carry information about [GRI 417-1]: As a percentage to total turnover Environmental and social parameters relevant to the product 100.00 Safe and responsible usage 100.00 Recycling and/or safe disposal 100.00 3. Number of consumer complaints in respect of the following [GRI 418-1]: FY25 FY24 Received during the year Pending resolution at end of year Remarks Received during the year Pending resolution at end of year Remarks Data privacy 0 0 NA 0 0 NA Advertising 0 0 NA 0 0 NA Cyber-security 0 0 NA 0 0 NA Delivery of essential services 0 0 NA 0 0 NA Restrictive Trade Practices 0 0 NA 0 0 NA Unfair Trade Practices 0 0 NA 0 0 NA Other (Customer Complaints) 83,288 1,463 – 83,742 3,199 –
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