Integrated Annual Report 2024-25 260 4. Details of instances of product recalls on account of safety issues [GRI 416-2]: Number Reasons for recall Voluntary recalls 0 NA Forced recalls 0 NA 5. D oes the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy. [GRI 2-23, GRI 3-3, GRI 418] Yes, https://www.mahindra.com/investor-relations/policies-and-documents 6. D etails of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services. [GRI 3-3] Not Applicable 7. Provide the following information relating to data breaches [GRI 418-1]: a. Number of instances of data breaches Nil b. Percentage of data breaches involving personally identifiable information of customers NA c. Impact, if any, of the data breaches NA LEADERSHIP INDICATORS 1. Channels / platforms where information on products and services of the entity can be accessed (provide web link, if available). [GRI 2-6] Information on products and services of the Company can be accessed through: https://www.mahindra.com/mahindraservices-and-businesses 2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services. [GRI 417, GRI 3-3] An owner's manual is made and is available for every product. This manual is shared with the customer at the time of delivery, which gives the customer all the relevant information for responsible usage of the product. In the case of Tractors, the installation is done at the customers' site wherein the customer is made aware of routine maintenance, Do's & Don'ts along with an explanation of the Warranty & Service policy. 3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services. Not Applicable 4. Does the entity display product information on the product over and above what is mandated as per local laws? (Yes/No/Not applicable) If yes, provide details in brief. [GRI 417-1] Yes, product information is displayed over and above the requirements mandated by local laws. An owner's manual is created and made available for each product. This manual is provided to the customer at the time of delivery, offering comprehensive guidance for responsible product usage. Specifically, for tractors, installation takes place at the customer's site, where they are briefed on routine maintenance, important Do's and Don'ts, and given a detailed explanation of the Warranty and Service policies. Did your entity carry out any survey with regard to consumer satisfaction relating to the major products / services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/No) Yes
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