Integrated Annual Report 2024-25 | 38 Key Highlights: • Adopted by 5,000+ employees • Facilitated over 200,000 interactions. • Average satisfaction score: 4.8/5. CAE GPT: Empowering Engineering Excellence Introduced on 31st January, 2025, for Mahindra’s engineering teams at Mahindra Research Valley, Computer Aided Engineering CAE GPT is an AI-powered virtual expert. It brings intelligent assistance to complex simulation workflows, enhancing technical problem-solving and centralising simulation intelligence in a conversational format. Impact Highlights: • 300+ engineers actively leveraging the platform. • Improved knowledge sharing across simulation domains. • Accelerated simulation design and validation cycles. Service Co-pilot: Reimagining Repairs with GenAI Introduced on 24th March, 2025, for Mahindra’s service network, the Service Co-pilot is a GenAI-powered Knowledge Management System (KMS). It assists over 18,000 technicians (currently in 5 pilot workshops) and provides instant diagnostic assistance and contextual knowledge. Key Highlights: Enhanced repair accuracy, reduced service time. 1.5 AI-Driven Data and ERP Advancements: Leveraging AI in Software Development We integrated advanced AI development tools: Highlights: • GitHub Copilot: This is for real-time code suggestions and task automation. • SAP Build Code: To accelerate enterprise-grade application creation. RIYO Model: Optimising Resort Inventory Through Predictive Intelligence (Club Mahindra) Mahindra Holidays implemented RIYO (Resort Inventory Optimisation), a CatBoost machine learning model, to predict cancellation probabilities and dynamically optimise overbooking strategies, improving inventory utilisation and member satisfaction. transitioned to Salesforce Commerce Cloud Platform, streamlining e-commerce capabilities and facilitating ~40,000 eSUV bookings. One App for eSUV and Commercial Vehicle Customers The Me4U and iMAXX apps were introduced for BEV and CV customers. These apps combine all connected car features with CRM features in one single app for the respective customer segments. Sales Assist Apps: A Smarter Way to Sell Revamped World of CV and Mahindra Sales Assistance Apps now feature immersive 3D vehicle visualisations (Dassault 3DS) and simplified interfaces. MMFSL Super App: Empowering Financial Access Mahindra Finance launched a redesigned Super App offering intuitive access to financial services, tailored for rural and semi-urban India, with features like real-time account details, one-tap EMI payments, paperless FD booking, and a 24x7 AI chatbot. Impact Metrics (in 3 months): • 450,000+ registrations, 32,000+ leads. • Available in 12 languages. • Highest-ever EMI collections (~₹80 Cr) in February. 1.4 Empowering Our Workforce with GenAI: mGenAI: Productivity Reimagined To unlock the creative and analytical potential of our teams, we introduced mGenAI, an enterprise-grade, secure, Generative AI platform. Developed with robust governance, mGenAI empowers employees to engage with complex documents and data using natural language, expediting the transition from insight to action.
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