51 RISE TO BE FUTURE-READY | Digital & AI Capabilities Enterprise.AI provides the platforms, governance, and cyber resilience required to scale experience and efficiency gains consistently. The Mahindra Agentic Framework, built on the Mahindra Data Platform, deployed five supervised AI agents spanning conversational analytics, product planning and benchmarking, vehicle development, market intelligence, and automated reporting. Enterprise.AI Sentiment intelligence (Lighthouse) In FY26, MHRIL deployed Lighthouse, an AI-based sentiment measurement platform capturing feedback across resorts, call centres, email, and formal surveys. The tool is now actively used at resorts to prioritise improvement areas, with a targeted ~5 percentage point improvement in customer experience scores. Conversational AI for conversion and engagement WhatsApp-based chatbots on the Keystone platform generate and qualify leads, contributing to incremental sales. In parallel, the Experiences Bot supports members with curated resort experiences, increasing engagement during stays. AI-driven refusal management Booking refusals are intelligently redirected through: • WhatsApp-based recommendations for alternate resorts. • Website and app journeys offering alternate resort and date options. • These AI interventions are improving experience continuity, conversion, and revenue capture, while reducing friction across digital and on-property journeys.
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