52 Integrated Annual Report 2025-26 LogiOne Powering the future of Mahindra logistics The LogiOne platform of Mahindra Logistics is a next-gen AI-powered platform that unifies transportation, warehousing and last-mile delivery into one seamless digital ecosystem. With modules like LogiFreight (transport management), LogiPick (warehouse operations), LogiOpt (load and route planning), LogiOne offers real-time visibility, predictive analytics and end-to-end control. AI in Corporate Functions Enterprise governance has been strengthened through audit AI, addressing 8,000+ audit queries, and AI-enabled TMW assessments, reducing preparation time by ~80% (from 4–5 days to ~1 day). GenAI-driven cloud architecture and provisioning reduced architect dependency for ~50% of projects, saved ~200 hours per month, cut provisioning timelines by ~50%, accelerated deployments by ~50 days per month, and delivered ~₹30 lakh per annum in cost savings. Litigation GPT delivered ~70% productivity improvement for legal teams. Cyber resilience was scaled through an AI-powered SOC, delivering 72–95% reduction in incident handling time, 85% reduction in mean time to repair (MTTR), with 70% of critical threats resolved within 250 seconds, operating across 43,000+ endpoints, 5,000+ servers, and 336+ billion events, at 100% uptime. As operations digitise, OT environments require security outcomes without disrupting production. IT-OT segregation is an industry-first extension of IT Zero Trust into OT environments, achieving secure IT–OT segregation without changes to factory equipment, by enforcing user identity verification, device security validation, and application-level authorisation (rather than broad network trust). This light-weight, software-driven approach has been deployed across 8 Mahindra plants and 4 Swaraj plants, enabling secure IT-OT connectivity with zero production downtime and reducing ransomware/cyber propagation risk into factory systems. A comprehensive OT ransomware readiness program protects MES, PLCs, SCADA systems, and shopfloor networks. Mahindra AI Academy Democratising AI Across the Enterprise To accelerate the Group’s journey towards becoming an AI-first organisation, the Mahindra AI Academy launched ‘AI for All’, a self-paced learning programme designed to make AI accessible to every employee, regardless of function or technical background. The programme equips associates with a structured foundation in AI through three core modules, AI Fundamentals, Generative AI, and Responsible AI & Mahindra AI Principles. By embedding AI literacy into the learning culture, Mahindra AI Academy is ensuring that the Group’s AI transformation is not limited to technology teams but extends across the entire workforce, enabling employees to explore, understand, and confidently apply AI in their day-to-day work. AI Governance: Using AI with Care The Group’s approach to AI is anchored in the Rise philosophy, built on three foundational principles. Ethical, ensuring alignment with the Group’s brand values and ethical fabric. Responsible, embedding fairness, transparency, and accountability into every AI system. Secure, mandating compliance with applicable regulations and privacy laws. To operationalise these principles, the Group has established a multi-layered governance structure. At the Group level, a cross-functional AI Governance Council, with representation from technology, business, legal, risk, and human resources, provides centralised oversight to all AI initiatives. The Council ensures that the design, deployment, and operation of AI systems remain consistent with Mahindra’s AI principles. It also continuously reviews the regulatory, ethical, and business implications of AI adoption. At the business level, dedicated governance councils drive AI use-case prioritisation based on strategic priorities and ROI thresholds, oversee workforce readiness and adoption tracking, and retain ownership of AI-related risk with clear escalation pathways. Together, this two-tier structure ensures that the Group’s AI transformation is not only ambitious but also disciplined, accountable, and aligned with stakeholder trust. 8,000+ Audit AI queries addressed & resolved ~70% Productivity improvement through Litigation GPT
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