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Poonam Yadav

Sr. Manager - Customer Relations, Mahindra First Choice Wheels Ltd.

I believe in the power of perseverance . When I began my career as a tele-caller in the automotive industry, it wasn’t a mainstream job. I faced the uphill task of making a mark for myself in the industry as well as juggle my personal and professional lives.But, I wasn’t ready to quit without trying. I embraced every challenge, upgraded my skills and rose through the ranks. converted my call centre from a ‘cost-centre’ to a ‘revenue-centre’. Since then, I have never looked back. I’m deeply grateful for my family’s support and the guidance from the senior management at Mahindra for understanding my needs and helping me grow. I wanted to extend this network of support that was offered to me. Since I was given a level-playing field by my leaders, I, too, wanted to drive true empowerment in the same way. So, as the call centre head, I began recruiting older women and men to give them a second chance in their career. We provide them with training so they can become assets to the organization and their families. They are overcoming age and gender barriers in the industry. Today, as I lead a 150-member team on multiple projects, I look forward to creating a brighter future for our teams and customers.

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