Infrastructure Management

Reliable, seamless IT infrastructure is critical to the efficiency of any business, so Tech Mahindra offers a responsive Infrastructure Management Services system.  Our evolutionary engagement models and consultative partnership approach help our clients reduce costs, optimize resources, and align their technology with business goals.

We offer full lifecycle Infrastructure Management Services to clients across the globe. Supported by a strong network of global alliances, we present agility and efficiency in managing critical infrastructure services.   

Our Infrastructure Management Services:

Data center services—managed hosting and migration; database administration; creating databases; midrange system administration; storage and backup management; and business continuity/disaster recovery services.

Managed Network Services—plan, design, and build; networks operation center services; monitoring and service assurance; performance management; and WAN/LAN Management.

Application Support Services—production database management; remote application monitoring and support; and midrange and mainframes application environment support.

End User Services—technical help desks; workplace management; remote desktop management; messaging and email services; and onsite services.

Business Process Management—an integration of ITIL’s IT infrastructure best practices with the Enhanced Telecom Operations Map (eTOM) to deliver the most effective automated  process management.

Governance—a three-tiered governance model provides the basis for close partnershipwith our clients to create individual solutions.

Transition Methodology—an ITIL-mapped transition methodology to deliver uninterrupted services to our clients during transition phases.

Service Level Management—a well defined Service Level Management process ensures that all operational services and their performance are measured in a consistent, professional manner across the infrastructure operations according to the business requirements defined by clients.

Technology Transformation—support and guidance in implementing new IT systems; rationalization and optimization of existing toolsets; and implementation of software like HP OpenView, BMC, IBM Tivoli, and more.