The secret to a perfect dish is to get the recipe right. That is exactly what Makers Lab, the R&D arm of Tech Mahindra does. To find the perfect recipe for success, they mix innovation with next-gen technology and come up with ground-breaking technological solutions.
Entellio, an immensely successful chatbot based HR platform used by Tech Mahindra internally, is the brainchild of Makers Lab. Entellio’s primary use is to replace a wide array of mobile customer service apps. It specializes in conversational speech to help search, converse and provide support. If that was not enough Entellio is now learning to understand human emotions and give a superlative customer experience.
With Machine Learning, IoT, Robotics, Micro Services, 5G network and Augmented Reality for retail clients, Makers Lab has boosted innovation within the company for years now.
From setting up the first lab at Pune in 2014 to recently expanding its global network to Germany and the US, Makers Lab has multiplied manifold. Committed to enhance citizen services and customer experiences worldwide, Tech Mahindra now has seven R&D centers globally and four centers pan India, providing consulting and business reengineering services.
The new Makers Lab in Plano, US will focus on advances to solve business problems by increasing efficiency and reducing time to market, thereby, enabling clients to stay ahead of the curve.
In Munich, Germany, the Makers Lab currently employs 120 people, and will provide 100 per cent on-site support to customers in their digital transformation journey.
“Through our research arm Makers Lab in the US and Germany, we intend to inspire our partner ecosystem. We believe it is our responsibility to invest in the local communities we operate in and initiatives like these help inspire and increase the employability of future technologists,” said Mr. C.P. Gurnani, CEO & MD, Tech Mahindra.
A lot goes into the mix, from years of research to joining hands with the best in the world. Tech Mahindra is advancing with technologies at a tremendous pace, and Makers Lab is bringing in the essential ‘secret ingredient’ for this success.