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Mining AI for Customer Delight

Inching towards another year end, Tech Mahindra, recently announced its partnership with Celonis, a New York and Munich based organisation, that builds process mining software. In a strategic move, this partnership will help in the digital transformation of the companies’ customers globally.

Through this alliance, a first-of-its kind Artificial Intelligence (AI) solution for Business Process Services (BPS) will be made available to customers, globally. Using Tech Mahindra’s expertise in being a leader in the digital transformation space, with a keen focus on delivering global business impact, this new venture will leverage Celonis’ process mining technology. A key advantage of this partnership is Celonis’ Intelligent Business Cloud that takes quick stock of customer processes, while continuously monitoring for improvement.

Key verticals such as, Communication, Media & Entertainment, Healthcare, Retail, Financial Services, Insurance, Travel etc., will be focused on via this joint go-to-market partnership.

Ritesh Idnani, Global Head - Business Process Services and Products and Platforms, Tech Mahindra,said, "As part of our TechMNxt charter, we continue to drive digital transformation for our customers by leveraging cutting edge technologies. We are very excited to partner with Celonis to align BPS (Business Process Services) with Artificial Intelligence based process mining technology, that will help our customers to drive business outcomes. Celonis is a recognized leader in process mining and we see tremendous value in this partnership."

Keeping in line with Tech Mahindra’s MNxt charter, this partnership aims to leverage new-gen technologies such as AI, 5G and Internet of Things, among others.

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